bf999's Privacy Policy

Section 1

1 Introduction & Scope

bf999 (referred to hereinafter as the "Platform", "we", or "our") operates a safe and reliable online gaming service for users in Bangladesh. We believe that protecting the privacy of your personal information is our fundamental responsibility.

This Privacy Policy ("Policy") applies to bf999's website bf999.bar and all related services. By using this platform, you are considered to have read and agreed to the terms of this Policy.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy. Both policies complement each other and are effective together.

1.1 Definitions

In this Policy, "personal information" refers to any information that can directly or indirectly identify a specific individual — such as name, mobile number, email address, transaction details, and device-related information.

"Processing" means any operation performed on data, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, deletion, or destruction.

Section 2

2 Information We Collect

2.1 Information You Provide Directly

When you create an account on bf999, use our services, or contact our support team, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (when identity verification is required)
• Payment account details — bKash, Nagad, Rocket, or Upay number
• Transaction history and amounts
• Details of messages and requests sent to support

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and geographic location (approximate)
• Device type, operating system, and browser version
• Usage patterns on the platform — pages visited, session duration, clicks, and navigation
• Information obtained through cookies and similar tracking technologies (details in Section 6)
• Login time, date, and login method

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may verify certain information through third parties — such as mobile financial service providers (bKash, Nagad, Rocket, Upay). Information collected in this way is used solely for identity confirmation.

Section 3

3 Purpose of Using Information

bf999 uses your information only for the following legitimate purposes:

3.1 Service Operation & Improvement

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Keeping gaming services running and resolving issues
• Analysing user experience to improve the platform

3.2 Security & Compliance

• Detecting and preventing fraudulent activity
• Complying with anti-money laundering (AML) procedures
• Preventing unauthorised use of accounts
• Identifying violations of our Terms & Conditions

3.3 Communication & Support

• Responding to your support requests
• Sending important account-related notifications
• Informing you of changes to the policy

We never sell your information to third parties for advertising purposes. Your information is used only for the legitimate reasons stated above.

Section 4

4 Sharing & Disclosure of Information

bf999 may share your personal information with third parties in limited circumstances and under strict conditions:

4.1 Service Partners

For payment processing, we share the necessary transaction information with mobile financial service providers such as bKash, Nagad, Rocket, and Upay. This information is used solely to complete secure transactions.

4.2 Technology & Game Providers

For game operation, minimal technical information may be exchanged with software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. These parties are contractually bound to uphold our privacy commitments.

4.3 Legal Obligations

We may be required to provide necessary information pursuant to a valid order or legal process from a competent authority under the laws of Bangladesh. In such cases, we will provide only the information legally required.

4.4 What We Never Do

• Information is never sold or rented for third-party marketing or advertising
• Information is not disclosed unnecessarily without your prior consent
• Financial information is not shared with any party without identity verification

Section 5

5 Data Security Measures

bf999 has put in place industry-standard technical and administrative measures to protect your information:

5.1 Technical Security

• SSL/TLS encryption — all data transferred between the website and server is transmitted in encrypted form
• Data encryption — sensitive information in storage is kept in an encrypted format
• Firewall and intrusion detection systems
• Regular security testing and vulnerability assessments
• Two-Factor Authentication (2FA) support

5.2 Administrative Security

• Access to personal information is restricted to authorised staff only
• All staff sign confidentiality agreements
• Regular privacy training is provided
• Data access logs are maintained and regularly audited

Please note that transmission of information over the internet is not completely secure. We take every precaution, but no method can guarantee 100% impenetrable security. If you believe there has been any irregularity with your account, contact us immediately.

Section 6

6 Cookies & Tracking Technologies

We use cookies to ensure the proper functioning of the bf999 platform and to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and complete security verification — these cannot be disabled
• Functional Cookies: Used to remember your preferences and settings
• Analytics Cookies: Used to analyse usage patterns on the platform — these can be disabled

6.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may disrupt the core functionality of the platform and you may not be able to log in properly.

Most browsers allow you to view, delete, and block specific cookies. Please refer to your browser's help section for more information.

Section 7

7 Data Retention Period

We retain your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Account information: for the full duration of an active account, and for a specified period after closure as required by law
• Transaction information: a minimum of five years as a financial record
• Identity verification documents: for the applicable legal period after account closure
• Cookies and session data: deleted automatically when the session ends or upon expiry of the set period
• Support messages: at least one year after resolution, for record-keeping purposes

After the specified period, data is securely deleted or anonymised in a way that no individual can be identified from it.

Section 8

8 Your Rights

As a bf999 user, you have the following rights over your personal information:

8.1 Right to Know

You may at any time find out what information we hold about you. To make this request, contact our support team.

8.2 Right to Correction

If any information we hold about you is inaccurate or incomplete, you may request a correction. We will make the correction after appropriate verification.

8.3 Right to Erasure

In certain circumstances you may request that your personal data be deleted. However, we may retain some data if required by legal obligations or to resolve an ongoing dispute.

8.4 Right to Object to Processing

You may object to the processing of your data for specific purposes. This right applies at all times, particularly in the case of marketing communications.

8.5 How to Exercise Your Rights

To exercise any of the rights above, contact our support team via live chat or email. We generally respond to your request within 30 business days. Identity verification may be required.

Section 9

9 Protection of Minors

bf999 is a platform for users aged 21 and above only. We do not intentionally collect or attempt to collect personal information from any minor.

Age is verified at the time of account registration. If a user opens an account by providing false information and this is subsequently proven, that account will be closed immediately and the associated data will be deleted.

If you believe a minor is using or attempting to use our platform, please contact us. We act promptly on such matters. For more information, see our Responsible Gaming Policy.

Section 10

10 Changes to the Policy

bf999 may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes, we will notify you via your registered email or through a notice on the platform. Continued use of the platform after any changes will be taken as your agreement to the updated policy.

We recommend that you visit this page regularly. If you have any objection to a change, please let us know before the change takes effect.